【技术代表Product Support Technical Representative招聘】

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人力资源经理/主管 · 卡特彼勒

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职位介绍: Purpose and Scope: Industrial Power Systems Division (IPSD) has an exciting opportunity for a Medium Engines Product Support Technical Representative. Even with the world’s best products, problems sometimes occur. In this role you will be responsible for ensuring your Cat Machine Group (CMG) customers receive a world class Product Support and quality issue management experience for C0.5 – C7.1 engines. Key skills and capabilities of the position are focused on quick assessment of emerging issues, product problem management, effective communications, appropriate elevation of high impact issues, and resolution planning. Job Duties / Objectives: Primary function of this position is managing the product support relationship between the IPSD-M engine and enterprise customers, with frequent and effective communications on product quality issue management, improvement initiatives and field/service activities. For our customer, you will be the primary product support contact, and will become an expert in understanding customer needs from a product quality point of view. Within our business, you will be the primary contact for product issues affecting your customer, advocating voice of customer (VOC) into our business, and representing our business position back to the customer. You will lead regular issue review meetings with the customer. CMG Product Support Technical Representative is responsible for: CMG Facility, Pre-Service and 0-2MIS Support Your primary role will be to work with our customer facilities to support pre-service, 0-2MIS and new product facility readiness. • Act as the customer contact window on routine and high-profile quality issues for your selected customers. Visit your customers to build relationship and communication effectiveness. • Work closely with CMG facilities to ensure all quality issues are managed effectively. As-delivered quality (ADQ) events are raised for your CMG customers in a timely manner. Pre-service (ADQ) reworks are coordinated at all customer facilities, as required. Voice of customer on 0-2MIS is gathered and directed to the appropriate workstream. • All quality events are logged and updated in the appropriate systems. • Act as a trusted partner on engine quality issues working with the customer and engine quality teams. With primary focus on Wuxi engine facility and Wuxi customers. • Prepare and present updates at customer quality reviews, including management meetings. • Lead customer quality workshops to collaborate on process improvement initiatives, build successful relationships, and agree quality goals. • Conduct Customer Readiness Reviews (CRR) in receiving machine facilities, ensuring the end-to-end processes from engine system receipt through machine assembly, test and PDI to machine shipment meet our legal and technical requirement. • This position administers service approver codes to pay for requested dealer work. Field Issues, Emerging issues and Product Problem Management You will have opportunity to support multiple elements of CPI process including: • Perform dealer and field machine visits to progress issue investigation. • Raise Send-it-back requests for parts return for 0-2MIS or field issue support. • When required, work with Product Support, CPI and Service engineering teams to ensure facts are gathered to support emerging issue investigation. Including input on failure symptoms, occurrence and customer impact. • Support Continuous Product Improvement (CPI) Find it & Fix it issue investigation as required. The CMG product support team cover a broad range of issues that are critical to our customers. By providing a single point of contact we are more integrated with our customer’s businesses, provide a high level of service and also ensure our customers are well represented within our own business in the prioritization of projects and resources. As the role is global in nature and involves working with multiple departments within IPSD and many other parts of Caterpillar, it provides an excellent opportunity for the right person to gain customer-facing experience and knowledge. Skills & Experience: Required Background / Experience: This position requires an engineering/technical degree or equivalent experience through a company supported training program. Incumbents normally have 2-4 years’ experience in an engineering, quality or field position. Customer after-care service or support experience will be beneficial. Incumbents must exhibit the ability to work independently and communicate effectively with others in the work group, customers and partner organizations. Global communications will be in English. Candidate Profile: Candidates must possess and demonstrate the following attributes and capacities: • Good communication skills in English. • Technical diesel engine knowledge, and/or the capability to learn quickly. • Strong organization and issue management skills • Capability to communicate and present effectively, including to customer and internal stakeholders. • Demonstrate good problem-solving skills with logical process flow. • Capacity to respond to time sensitive needs. • Ability to manage and build good relationship with customers and partner teams. • Ability to manage time effectively. • Willingness to travel to customer sites. Candidates may have the following skills which would be beneficial to the role: • Working knowledge of engine and engine systems, including recent developments in off-highway diesel engines, emissions control systems and electronically controlled engines. • Working knowledge of 8D, APQP, Supplier Quality Management, Cat Quality Management Systems and/or BIQ (Built In Quality). • Customer after-care service or support experience • 6 Sigma Green Belt / Black Belt or BIQ/CPI Black Belt project delivery • Be prepared to travel globally up to 10% of the time.

其他信息: 语言要求：英语、普通话; 行业要求：全部行业

公司简介

卡特彼勒是世界上**的土方工程机械、建筑机械和矿用设备的生产商，也是全世界柴油机、天然气发动机、工业用燃气轮机以及柴电混合动力机组的主要供应商。为了加大投资力度和发展业务，卡特彼勒（中国）投资有限公司于 1996 年在北京成立。今天，卡特彼勒在中国投资建立了29家生产工厂，制造液压挖掘机、压实机、柴油发动机、履带行走装置、铸件、动力平地机、履带式推土机、轮式装载机、再制造的工程机械零部件以及电力发电机组。卡特彼勒（中国）投资有限公司已在中国建立了办事处，培训和产品服务中心，为日益增长的设备用户提供及时周到的服务。由4个代理商组成的经销服务网络为各行各业提供适用的机器和设备，并给予综合性售后服务，使用户在作业中取得更高的经济效益。卡特彼勒承诺，以**的优势，为世界各地致力参与基础建设、资源的开发和运输的设备用户，提供物有所值的机器，发动机产品和售后服务。我们将与合作伙伴及用户一起，在大中华区建设未来。更多信息请访问 *************更多职位信息请访问 ***********************************

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公司信息

卡特彼勒

关注

企业行业：机械/设备

人数规模： 10000人以上

职位地址：无锡-新吴区无锡珀金斯动力系统科技有限公司

注册资本： 108654.00万人民币

经营范围：（一）在国家允许外商投资的领域进行投资和再投资，通过公司在中华人民共和国境内所投资的企业（以下简称“所投资企业”）的董事会参与所投资企业的管理。（二）受所投资企业的书面委托（经董事会一致通过）向其提供下列服务：１、协助或代理所投资企业推销、出售和出口或以经销的形式销售所投资企业的自产产品，并提供售后服务；２、为所投资企业提供运输咨询、仓储等综合服务；３、为所投资企业提供产品生产、销售和市场开发过程中的技术支持、员工培训、企业内部人事管理等服务；４、协助或代理所投资企业采购和进口该企业自用的机器设备、办公设备和生产所需机械、零部件、元器件和原材料；５、购买及销售所投资企业的产品并提供售后服务；６、在国家外汇管理部门的同意和监督下，在所投资企业之间平衡外汇；７、协助其所投资企业寻求贷款及提供担保。（三）经中国银行业监督管理委员会批准，可向其所投资企业提供财务支持；（四）按照国家有关规定，以代理、经销或设立出口采购机构（包括内部机构）的方式出口境内商品，并可按有关规定办理出口退税；（五）在中国境内设立科研开发中心或部门，从事新产品及高新技术的研究开发，转让其研究开发成果，并提供相应的技术服务；（六）向母公司及境内的任何企业提供研究开发和相应的技术服务；（七）向母公司提供咨询服务，为其关联公司提供与其投资有关的市场信息、投资政策等咨询服务；（八）承接母公司和关联公司的服务外包业务；（九）向所投资企业的产品的国内经销商、代理商以及与公司、其母公司或其关联公司签有技术转让协议的国内公司、企业提供相关的技术培训。（十）购买所投资企业生产的产品进行系统集成后在国内外销售，如所投资企业生产的产品不能完全满足系统集成需要，可在国内外采购系统集成配套产品；（十一）在其所投资企业投产前或其所投资企业新产品投产前，为进行产品市场开发，从母公司进口与其所投资企业生产产品相关的母公司产品在国内试销；（十二）为所投资企业提供机器和办公设备的经营性租赁服务，或依法设立经营性租赁公司；（十三）为母公司生产的产品提供售后服务；（十四）依照国家有关规定，参与有对外承包工程经营权的中国企业的境外工程承包；（十五）进出口权及分销权，包括：1）卡特彼勒（中国）投资有限公司投资者及投资者的控股关联公司的产品及同类产品（特定商品除外）的零售（如开设店铺，另行批报）及批发；2）自营商品进口；3）采购国内产品出口；4）佣金代理（拍卖除外）；5）商品进出口；及6）其他相关配套业务；（十六）销售计算机软件；（十七）企业管理咨询。（市场主体依法自主选择经营项目，开展经营活动；依法须经批准的项目，经相关部门批准后依批准的内容开展经营活动；不得从事国家和本市产业政策禁止和限制类项目的经营活动。）

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